Conscious Competence Matrix The Process of Learning a New Skill or Behavior
Conscious Competence: It is really interesting—and useful—to think about competence. Founders of new ventures do well to think about themselves in terms of competence, in order to be clear about skills that they may need to supplement by recruitment. It’s also important to consider what sort of competence, or lack of it, one founders can learn, on the job or in a formal training situation.
In the figure on the right, called the Conscious Competence Matrix, though sometimes called the Learning Matrix or the Four Stages of Learning, you may recognize your own level of competence in a particular field as well as in managing the startup process itself. The matrix was developed by Noel Burch in the 1970s. I know from my own experience that realizing the process existed enabled me to move from Box 1 to Box 4, especially as an entrepreneur. Use the matrix to check yourself out.
1. Unconscious incompetence
The trouble with this state is that you don’t even know what you don’t know. I have come across people who take action like advertising and when it doesn’t work, they just do more and find it still doesn’t work and they have now wasted more money, and time!
2. Conscious incompetence
You know what you’re doing is wrong. This is a good place to be, but only if you are open to the idea of fixing it, through learning or getting help.
3. Conscious competence
You know you’re doing it right, but it has yet to become second nature, so you have to really focus on doing it right.
4. Unconscious competence
This is a lovely place to be. You are so competent that you don’t really have to think about the process at all. For entrepreneurs to move from knowing what they know (conscious competence) to being competent without having to think about it (unconscious competence) will facilitate faster progress and being better equipped to make decisions and implement them.
This does not mean being a know-it-all, arrogant or a braggart. Generally, a person who gets to this point in their learning or development, will have no need of such behaviors. Maybe you should mistrust those who boast about their competence. Knowing where you are on the matrix will require self-analysis and honesty. The benefits of knowing, though can be incalculable to the new venture.